We sincerely apologize if you happen to receive a wrong or defective item. Please be assured that this don’t usually happen, and we hope to resolve the problem as quickly as possible for you. To apply for a refund or a replacement, the item needs to be in the same condition you received it and an official complaint lodged within 14 days from the day on which you first received the item.
You may lodge your claim or complaint via text message to the number +6010 2633520; online form in our website or email us at theboringpeoplegroup@gmail.com. Depending on the basis of your claim, we may require evidence of the defect (e.g. photos or videos). We will only begin processing your refund request once we have received the physical return of the item and a quality check is completed by our personnel before deciding to either approve or reject the return request.
*Kindly take note that opened or used items are not acceptable for refund or exchange.
ITEM NOT RECEIVED?
- To receive a refund or a replacement, you must notify us if you have not received your item within 14 days from the day on which you received an email from us confirming that the item had been dispatched to your address.
HOW LONG WILL IT TAKE FOR MY REFUND/EXCHANGE TO BE PROCESSED?
- Please allow up to 7 working days for us to assess your return & process your refund or exchange from the time we receive them
- Refunds may take up 14 business days to be credited back into your original mode of purchase.
Shipping Policy
Due to the COVID-19 pandemic, there might be a slight delay in shipping out orders.
We currently ship to whole of Malaysia only. All your orders would require 2-3 business days to be processed before being shipped. All orders are shipped directly from Malaysia. Once your order is shipped, you will receive a shipping order via email and the tracking number will be contained in it. Please note that we are unable to deliver to P.O. Box addresses.
Kindly ensure your shipping address is accurate, as we do not allow amendments after the shipping order is generated.
Below are the shipping fees:
Notes: If your delivery address is outside Malaysia, you may be subject to import duties and taxes (including VAT), which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you. You should note that customs policies and practices vary widely from country to country. We recommend that you contact your local customs office for information before making your order.
